ProPay System Processing Issue

Incident Report for ProPay

Postmortem

This issue was caused by an Internet Service Provider outage related to ProPay’s primary data center.

Impact was mitigated by re-directing traffic to an alternate site while the ISP addressed and corrected the issue.

Several action items were identified by ProPay/Global Payments teams to improve monitoring and mitigation efforts to reduce impact of future similar such events.

Posted Apr 04, 2023 - 09:28 MDT

Resolved

This incident has been resolved. Amended impact timeframe where transactions may have been impacted is between 1:45am and 2:58am MT.
The root cause is still under investigation, but appears to have been connectivity issues external to ProPay solutions.

Posted Mar 09, 2023 - 03:48 MST

Update

Service has been restored.
Transaction processing may have been impacted between 1:59am MT and 2:58am.
Our teams are continuing to review the nature and cause of the issue.

Posted Mar 09, 2023 - 03:24 MST

Investigating

We are aware of an issue that may prevent some transactions from being processed.
Our teams are working to resolve the issue as quickly as possible.

Posted Mar 09, 2023 - 02:47 MST

This incident affected: Production Processing Solutions (Credit Card and ACH Processing).