This incident has been resolved. Data processing and message sending are now fully operational in our US clusters.
Posted Dec 07, 2021 - 18:08 EST
Update
EU SDK API is fully operational.
While there continues to be data processing and triggered message sending delays in US clusters, latency is improving.
We continue to actively monitor and will provide updates as things change.
Posted Dec 07, 2021 - 16:37 EST
Update
Additionally, at this point, we are seeing increased error rates for SDK API processing in the EU and are actively investigating that.
We continue to monitor these active incidents and will provide updates as things change.
Posted Dec 07, 2021 - 14:19 EST
Update
The ongoing issue with AWS (https://status.aws.amazon.com/) continues to cause data processing delays and delays to triggered message sending for a small number of customers in US01 and US03. We're actively monitoring the incident and will continue to provide updates as we learn more.
Posted Dec 07, 2021 - 12:56 EST
Monitoring
There is an ongoing AWS issue affecting the Braze instances in the United States. This is currently causing some data processing delays for a small number of customers. We're actively monitoring the incident and will continue to provide updates as we learn more.
Posted Dec 07, 2021 - 11:46 EST
This incident affected: EU 01 Cluster (SDK Data Collection), US 01 Cluster (Data Processing, Outbound Messaging), and US 03 Cluster (Data Processing, Outbound Messaging).