Hightouch Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Sync Engine Operational

90 days ago

100.0 % uptime

Today

AWS ap-south-1 Operational

90 days ago

100.0 % uptime

Today

AWS eu-west-1 Operational

90 days ago

100.0 % uptime

Today

AWS us-east-1 Operational

90 days ago

100.0 % uptime

Today

GCP us-east4 Operational

90 days ago

100.0 % uptime

Today

Integrations Operational

Sources Operational

Destinations Operational

Web Application Operational

Customer Studio Operational

Reverse ETL Operational

Identity Resolution Operational

Match Booster Operational

Personalization API Operational

AWS eu-west-1 Operational

AWS us-east-1 Operational

AWS us-west-2 Operational

Extensions Operational

Alerting (Slack, email, etc.) Operational

Datadog Operational

dbt Operational

Fivetran Operational

Git Operational

Looker Operational

Sigma Operational

REST APIs Operational

Customer API Operational

Partner API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024

Delay of data for file storage and some SFMC syncs

Resolved - We have implemented a fix for the issue, and we have rerun all affected syncs. This issue affected SFMC syncs using Mirror mode and some file drop syncs.
May 17, 16:03 UTC

Update - We have identified the impact of this issue, and we are now in the process of automatically rerunning the affected syncs. Data from SFMC syncs using Mirror mode was temporarily unavailable in SFMC for up to 12 hours. Files sent to file drop destinations (e.g. Google Drive, SFTP) were delayed for up to 12 hours.
May 17, 15:12 UTC

Update - We are increasing the scope of this issue to include other file storage syncs such as SFTP. We are continuing to work on the fix at which point we will rerun all impacted syncs.
May 17, 14:30 UTC

Identified - We have identified an issue introduced ~ 10pm ET yesterday, causing a subset of syncs to SFMC to be incomplete. We are currently working on a fix and will update here shortly.
May 17, 14:12 UTC

May 16, 2024

No incidents reported.

May 15, 2024

Delay in sync scheduling

Resolved - Due to an issue that is now resolved, all syncs that were set to run between 10:30 am and 10:55 am PT were delayed.

This should now be resolved and all impacted syncs are automatically being kicked off.
May 15, 18:06 UTC

May 14, 2024

Some customers unable to log in

Resolved - The web application is now available to all users. As a reminder, syncs were not disrupted by this frontend bug. We apologize for the hiccup.
May 14, 16:22 UTC

Identified - Some customers are reporting issues when logging in to the Hightouch web application. Syncs are not affected and continue to run on schedule. We are deploying a fix for the login flow and expect this to be resolved in a few minutes.
May 14, 16:17 UTC

May 13, 2024

Issue with query previews

Resolved - This incident has been resolved.
May 13, 20:08 UTC

Identified - An issue was introduced at ~3:30PM EST that is causing query previews in Hightouch to fail. A fix has been identified and is currently rolling out. This will not impact any syncs.
May 13, 19:43 UTC

Syncs using sync templates failing

Resolved - This is now resolved. All impacted syncs have been kicked off and should be completed shortly.
May 13, 17:50 UTC

Monitoring - An issue was introduced ~11 am EST that caused syncs using sync templates to fail. We were able to resolve the issue and are now rerunning all impacted syncs. No action required.
May 13, 17:21 UTC

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

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