Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
Realtime Queue Activity View Delay: Americas (US East)
Incident Report for Genesys Cloud
Resolved
This incident has been resolved.
Posted Aug 31, 2021 - 10:54 EDT
Monitoring
Fix actions have been implemented and the service is in recovery. Monitoring for stability.
Posted Aug 31, 2021 - 10:45 EDT
Identified
Latency with real time queue activity views has been reported in Americas (US East). The teams have been engaged for triage and mitigation. Next update 10:45 am ET.
Posted Aug 31, 2021 - 10:27 EDT
This incident affected: Reporting (Americas (US East)).