Granicus Issue Notification: govService jQuery
Incident
Report for Granicus System
Resolved
This incident has been resolved.
Monitoring
Following the release (474) on 21/04/2021 at 9:00PM; three issues have been identified for which we have just deployed a patch. The 3 issues are:
1. On the Process Stage settings screen; Integration tab users were unable to add, edit or update an integration.
2. On the Form Level settings page; changes could not be applied to section validation or conditions.
3. In the Service product the customer profile Update function was not working correctly due to drop downs missing values.
The patch will correct all three issues and the affected platform areas are now working as expected and we are monitoring the result.
We apologise for any inconvenience caused
1. On the Process Stage settings screen; Integration tab users were unable to add, edit or update an integration.
2. On the Form Level settings page; changes could not be applied to section validation or conditions.
3. In the Service product the customer profile Update function was not working correctly due to drop downs missing values.
The patch will correct all three issues and the affected platform areas are now working as expected and we are monitoring the result.
We apologise for any inconvenience caused
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are currently resolving an issue regarding Release 474 from yesterday evening. A further update will follow shortly.
We apologise for any inconvenience caused.
Thank you,
Granicus Customer Support
We apologise for any inconvenience caused.
Thank you,
Granicus Customer Support
This incident affected: govService (govService U.K.).