Summary

On March 23rd at 10:06 PST we received reports that Postmark was experiencing issues with delayed inbound email processing causing delays to inbound emails. By 11:21 PST Postmark had deployed a patch to assist in clearing backed up queues and additional spikes in volume contributing to delays. At 12:15 PST Postmark reported that they were clearing the remaining queue of emails and at 12:40 PST they reported the queue cleared and normal processing resumed.

Impact / Alerts

Delays in Postmark inbound email processes caused similar delays in inbound emails for Kustomer.

Root Cause

Postmark experienced delays in inbound email processing which affected Kustomer downstream.

Resolution

Postmark was able to deploy a patch to assist in clearing their inbound message queue and resume normal message processing.

Posted Jun 03, 2021 - 16:10 EDT

Resolved

The Postmark email processing delays have cleared and messaging should be returning to normal.

For more information related to this incident, please refer to the Postmark Status page. https://status.postmarkapp.com.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Posted Mar 23, 2021 - 15:54 EDT

Update

The Postmark email platform is currently experiencing issues that affect the delivery of inbound emails.

Inbound Processing delays in the Postmark system are on the decline and continuing to resolve. The Postmark team deployed a patch to help with clearing these processing delays and will continue to provide updates till the delays are resolved. We are actively monitoring the situation, for more information, please refer to https://status.postmarkapp.com.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Posted Mar 23, 2021 - 15:40 EDT

Update

The Postmark email platform is currently experiencing issues that affect the delivery of inbound emails.

Inbound Processing delays in the Postmark system have spiked currently. The Postmark team deployed a patch to help with clearing these processing delays and will continue to provide updates till the delays are resolved. We are actively monitoring the situation, for more information, please refer to https://status.postmarkapp.com.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Posted Mar 23, 2021 - 14:29 EDT

Monitoring

The Postmark email platform is currently experiencing issues that affect the delivery of inbound emails.

Inbound Processing delays in the Postmark system are starting to clear up. Their team is working through these delays to return their system to normal as soon as possible. We are actively monitoring the situation. For more information, please refer to https://status.postmarkapp.com.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Posted Mar 23, 2021 - 13:15 EDT

Investigating

The Postmark email platform is currently experiencing issues that affect the delivery of inbound emails.

We have been made aware and are actively monitoring the situation. For more information, please refer to https://status.postmarkapp.com.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Posted Mar 23, 2021 - 13:06 EDT

This incident affected: Prod1 (US) (Channel - Email) and Prod2 (EU) (Channel - Email).