The email-sending service is restored and is operating normally. Our team continues to monitor the same.
As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards, Nikhil Dhamija Customer Support
Posted 2 years ago. Oct 12, 2023 - 15:07 UTC
Update
Dear Valued Customer,
Our engineering team has identified the root cause of email-sending service malfunction as an issue with the Microsoft Exchange service. The current service-mending progress can be kept tracked here: https://twitter.com/MSFT365Status/status/1712133426671698304
As an organization, we are committed to providing reliable and high-availability service to our customers.
In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Anurag Kalgi Engineer, Customer Support Operations
Posted 2 years ago. Oct 11, 2023 - 18:43 UTC
Update
We are continuing to investigate this issue.
Posted 2 years ago. Oct 11, 2023 - 16:42 UTC
Update
Dear Valued Customer,
We are experiencing a disruption with our email-sending service. Currently, emails for export, booking requests, quote requests, and network health are delayed.
Our engineering team is investigating and will continue to provide updates as more information becomes available.
As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.
Best regards,
Szymon Przeklasa Program Manager, Customer Support
Posted 2 years ago. Oct 11, 2023 - 16:42 UTC
Investigating
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Posted 2 years ago. Oct 11, 2023 - 16:30 UTC
This incident affected: NA - Movement, NA - Visibility Operations Center (VOC), NA - Network Management Center (NMC), NA - Carrier VOC, EU - Movement, EU - Visibility Operations Center (VOC), EU - Network Management Center (NMC), and EU - Carrier VOC.