The queues are now fully caught up. Apologies for the hassles and thanks for bearing with us.
Posted Mar 01, 2022 - 12:18 CST
Update
We're looking at around 15 minutes delay now. The team will continue to monitor after we're fully caught up.
Posted Mar 01, 2022 - 11:20 CST
Monitoring
We have identified the issue and a fix is in place. Extra processing is being done to "catch up" on the queued incoming email. We're currently running 70 minutes behind.
Posted Mar 01, 2022 - 09:24 CST
Investigating
We have reports of mail being delayed or not reaching cloud help desk accounts. The development team are investigating.