Elevated error rates for Rewind backups on the BigCommerce platform in the US region

Incident Report for Rewind

Resolved

This incident has been resolved.

Posted May 22, 2020 - 16:12 EDT

Monitoring

Capacity has been increased in the US region and we're seeing much improved processing rates. Near-realtime backups may be delayed by a few minutes

Posted May 22, 2020 - 15:01 EDT

Investigating

We're investigating elevated error rates for Rewind backups on the BigCommerce platform in the US region. Our team is on it!

Posted May 22, 2020 - 14:39 EDT