As our Support portal continues to be fully operational we are closing out this incident.
Posted May 12, 2021 - 01:56 UTC
Monitoring
Imperva Support portal continues to be available with full functionality. While we continue to monitor for any developments, we invite Imperva customers to resume using the Support Portal.
Posted May 12, 2021 - 01:14 UTC
Update
Our vendor is reporting positive progress as Imperva Support Portal is becoming available. We continue to monitor the progress and will share updates accordingly.
Posted May 12, 2021 - 00:22 UTC
Update
While our vendor is working on resolving the issue, we are inviting customers to contact Imperva Support by phone should they need to raise a new ticket or follow up on active ones.
Posted May 11, 2021 - 23:49 UTC
Investigating
We are currently experiencing intermittent issues with accessing our ticketing system. There might be delays with creating new tickets or accessing current open tickets. We are currently working with our vendor to address this matter.
Posted May 11, 2021 - 22:21 UTC
This incident affected: Services (Imperva Support - Ticketing and Phone Systems).
