Intermittent issue in WebUI (US-East Coast data center)

Incident Report for Egnyte

Resolved

This incident has been resolved.

Posted Mar 10, 2021 - 20:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 10, 2021 - 20:00 UTC

Update

We are continuing to investigate this issue.

Posted Mar 10, 2021 - 19:19 UTC

Update

We are continuing to investigate this issue.

Posted Mar 10, 2021 - 18:50 UTC

Update

We are continuing to investigate this issue.

Posted Mar 10, 2021 - 18:17 UTC

Investigating

We are experiencing an issue with our WebUI service in the US-East Coast and are investigating the problem — we will provide you an update in next 30 minutes.

Posted Mar 10, 2021 - 17:48 UTC

This incident affected: Collaboration (Web UI, Preview, Reports, Search, WebDAV, Desktop App, Mobile, Sync, FTP/SFTP, Email Notifications, Public APIs and Integrations, Registrations, TFA, Login).