We have continued to monitor the Iterable web app and have detected no further issues. If you have any additional questions regarding the incident or require a customer facing RCA please reach out to your account manager or support@iterable.com
Posted Dec 09, 2020 - 18:17 PST
Monitoring
Our engineering team identified the underlying cause and was able to quickly implement a fix. As of 5:36 PM PDT reports confirmed the app was again accessible. API and webhook error rates have also dropped. We will continue monitoring to make sure there are no further issues. Next update at 6:15 pm PDT
Posted Dec 09, 2020 - 17:42 PST
Investigating
We are currently investigating reports that customers are unable to access our web app app.iterable.com along with an increase in webhook & API errors. Next update will be at 6:00 pm PDT
Posted Dec 09, 2020 - 17:30 PST
This incident affected: Global Web Application, Global API, and Global System Webhooks.