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Incident Report for impact.com

Resolved

impact.com is loading as expected and is fully operational.

Please note that tracking was not affected. If you have any questions, please reach out to our Solutions team (Need Help?' icon > Tickets).

Posted Feb 17, 2023 - 05:45 UTC

Monitoring

impact.com is loading as expected and our team is monitoring to ensure that all services continue to work as expected.

Please reach out to our support team should you have any questions (Need Help?' icon > Tickets).

We will continue with regular updates until there is a full resolution. Please keep an eye on https://status.impact.com/ for any updates.

Posted Feb 17, 2023 - 04:53 UTC

Update

Our engineers are still invistigaing. We will continue with regular updates until there is a full resolution.

Please keep an eye on https://status.impact.com/ for any updates

Posted Feb 17, 2023 - 04:15 UTC

Investigating

During our monitoring, we found that impact.com is back to being unavailable. We are investigating the cause.

We will continue with regular updates until there is a full resolution. Please keep an eye on https://status.impact.com/ for any updates.

Posted Feb 17, 2023 - 03:25 UTC

Update

impact.com is fully operational. We will continue monitoring to ensure that all services continue to work as expected.

Please reach out to our support team should you have any questions (Need Help?' icon > Tickets).

All updates will be posted to https://status.impact.com.

Posted Feb 17, 2023 - 02:48 UTC

Monitoring

impact.com is now loading as expected and our team is monitoring to ensure that all services continue to work as expected.

Please reach out to our support team should you have any questions (Need Help?' icon > Tickets).

We will continue with regular updates until there is a full resolution. Please keep an eye on https://status.impact.com/ for any updates.

Posted Feb 17, 2023 - 02:10 UTC

Update

Our engineers are continuing to work diligently to get everything back to normal. Please note that Tracking is still unaffected.

We will continue with regular updates until there is a full resolution. Please keep an eye on https://status.impact.com/ for any updates.

Posted Feb 17, 2023 - 01:43 UTC

Update

Our engineers are continuing to work diligently to get everything back to normal. Please note that Tracking is still unaffected.

Posted Feb 17, 2023 - 01:42 UTC

Identified

impact.com is currently unavailable. Our engineers identified the cause and are working diligently to get everything back to normal. Please note that Tracking is unaffected.

We will continue with regular updates until there is a full resolution. Please keep an eye on https://status.impact.com/ for any updates.

Posted Feb 17, 2023 - 01:13 UTC

Investigating

impact.com is currently unavailable including some of our APIs. Our engineers are investigating and will have more details soon. Please note that Tracking is unaffected.

Posted Feb 17, 2023 - 01:10 UTC

This incident affected: Reporting, Platform Web Portal, Call Tracking, and Platform API.