We are continuing to monitor for any further issues.
Posted Dec 22, 2022 - 23:56 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 22, 2022 - 23:32 EST
Update
We are continuing to investigate this issue.
Posted Dec 22, 2022 - 23:19 EST
Investigating
It looks like some people are experiencing an interruption to ecobee Mobile Services and Subscription Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
Posted Dec 22, 2022 - 22:52 EST
This incident affected: Mobile Services and Subscriptions.