We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational.
As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future.
Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.
Posted 8 months ago. Sep 12, 2024 - 11:48 CDT
Investigating
Lightspeed response to Google’s changes to YouTube that are impacting the iOS Cloud Proxy and causing a message to prompt requiring logging in to view any videos.
Google has recently updated the way their YouTube bot detection works in a way that is inadvertently flagging traffic from our Cloud Proxy as bot traffic. This change requires the end user to log into YouTube to view videos.
Lightspeed is currently investigating possible solutions to this issue and is working with the Google team to find an optimal path forward.
This only impacts our Cloud Proxy service and does not impact filtering on ChromeOS, Windows, or MacOS. SmartShield is still being validated but does not seem to be impacted.