Our engineers have implemented a fix and are currently monitoring our apps and systems.
Posted Oct 07, 2021 - 14:59 PDT
Identified
Our engineers have identified the cause of the connection issue for a subset of our customers and are implementing a fix.
Posted Oct 06, 2021 - 10:33 PDT
Update
Our engineers are continuing to investigate the login/access issue for a subset of customers and are still diligently working to implement a fix. We can confirm that existing stored data is safely stored. Unfortunately, we do not have an ETA yet and appreciate your patience during this extended service interruption.
Posted Oct 05, 2021 - 14:02 PDT
Update
We are continuing to investigate the connection issue for a subset of customers and are diligently working to implement a fix. We can confirm data is NOT affected with the current connectivity issue.
Posted Oct 04, 2021 - 15:47 PDT
Update
Some users are still unable to connect to SugarSync or log into the web site. The desktop and mobile apps may also be affected. We are currently investigating the issue and thank you for your patience.
Posted Oct 04, 2021 - 14:38 PDT
Investigating
Some users are still unable to connect to SugarSync or log into the web site. The desktop app may also be affected. We are currently investigating the issue and thank you for your patience.
Posted Oct 04, 2021 - 08:06 PDT
Identified
We have implemented a fix allowing most users to re-connect and login to the website. Some users may see intermittent connection issues while our team is still working to deploy a permanent fix.
Posted Oct 01, 2021 - 13:43 PDT
Update
We are continuing to investigate this issue and will continue to update our status page. We hope to be able to implement a fix soon.
Posted Oct 01, 2021 - 08:08 PDT
Update
Our engineers are still investigating an issue causing some users from being unable to connect to SugarSync (or log into the website) and hope to implement a fix soon.
Posted Sep 30, 2021 - 13:05 PDT
Investigating
Some users are unable to connect to SugarSync or log into the web site. The desktop app may also be affected. We are currently investigating the issue.
Posted Sep 30, 2021 - 09:40 PDT
This incident affected: SugarSync website, Desktop Application, and Mobile Applications.