Explore/Compare Performance Failure

Incident Report for Meltwater Media Intelligence Platform

Resolved

This incident has been resolved.

Posted Jun 28, 2022 - 08:41 UTC

Update

After a period of monitoring, the issue is now resolved. Explore/Compare searches continue to function as expected.

Thank you for your patience.

Posted Jun 28, 2022 - 08:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 27, 2022 - 13:42 UTC

Update

Engineering has fixed the issue. Users should no longer see an error message appear whilst performing Explore/Compare searches.

We will closely monitor the system and continue to provide updates.

Thank you for your patience.

Posted Jun 27, 2022 - 13:41 UTC

Update

Engineering continues to investigate the issues where users may see error messages appear whilst performing any Explore/Compare searches.

We apologize for the inconvenience and will continue to provide updates accordingly.

Posted Jun 27, 2022 - 12:34 UTC

Investigating

We are experiencing issues where the users may see error messages while performing any Explore/Compare searches.

The Engineers are aware of the issue and are currently working on a resolution. We will continue to provide updates accordingly.

We apologize for the inconvenience and thank you for your patience.

Posted Jun 27, 2022 - 06:50 UTC