EU Platform 1 and EU Platform 2: UI is Inaccessible. (IM-7700)
Resolved
This incident has been resolved.
Posted Oct 14, 2021 - 09:49 PDT
Monitoring
Qualys Cloud Platform Operations has implemented a fix for the issue causing EU Platform 2 UI to become inaccessible. We have verified that UI of EU Platform 1 & EU Platform 2 is accessible and we will continue to monitor the results.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-7700.
Posted Oct 14, 2021 - 07:46 PDT
Update
Qualys Cloud Platform Operations continues to investigate the issue causing EU Platform 2 to become inaccessible. EU Platform 1 is accessible and we will continue to monitor the results.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-7700.
Posted Oct 14, 2021 - 06:36 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing EU Platform 2 to become inaccessible. EU Platform 1 is accessible and we will continue to monitor the results.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-7700.
Posted Oct 14, 2021 - 03:40 PDT
Monitoring
Qualys Cloud Platform Operations has implemented a fix for the issue causing EU Platform 1 to become inaccessible. We have verified that UI for EU Platform 1 & EU Platform 2 is accessible and we will continue to monitor the results.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-7700.
Posted Oct 14, 2021 - 03:16 PDT
Identified
Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1 to become inaccessible. EU Platform 2 is accessible and we will continue to monitor the results. Further updates will be shared as they become available.
Ticket reference for this activity: IM-7700.
Posted Oct 14, 2021 - 03:02 PDT
Monitoring
Qualys Cloud Platform Operations has implemented a fix for the issue causing EU Platform 1 and EU Platform 2 UI to become inaccessible, we have verified that UI is acceissble and we will continue to monitor the results.
Further updates will be shared as they become available.
Ticket reference for this activity: IM-7700.
Posted Oct 14, 2021 - 02:48 PDT
Investigating
Qualys Cloud Platform Operations is currently investigating an issue causing the EU Platform 1 and EU Platform 2 UI to become inaccessible. Further updates will be shared as they become available.
Ticket reference for this activity: IM-7700.
Posted Oct 14, 2021 - 02:35 PDT
This incident affected: EU Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)) and EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), File Integrity Monitoring (FIM), Indication of Compromise (IOC), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Compliance (PC), Qualys Gateway Service (QGS), SaaS Detection and Response (SDR), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Firewall (WAF), Web Application Scanning (WAS)).