This incident was due to a hardware failure on our Amazon Web Service (AWS) instance. The auto-restore failed due to an outdated codebase on our server.
Resolution Details:
The development team identified the failure and restored the code. Once restored the system behavior returned to operational.
Remediation Items:
Review and improve our codebase.
Posted Jun 02, 2022 - 07:43 CDT
Resolved
The incident affecting RIVS on demand, connect, scheduler, and builder has been resolved.
Our apologies for any disruption this incident may have caused to your user experience.
If you have any questions, please submit a request to our technical support team.
A fix has been implemented and we are monitoring the results.
We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message should no longer experience the issue.
Our apologies for any disruption this incident may have caused to your user experience.
This incident affected: interviewstream on demand, interviewstream connect, interviewstream scheduler, interviewstream builder, and interviewstream API.