An issue impacting some of our customers is now resolved and services have been restored for new donations. Engineers are still working to remediate earlier donations. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted May 13, 2021 - 13:23 EDT
Investigating
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted May 13, 2021 - 12:17 EDT
Identified
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted May 13, 2021 - 10:57 EDT
This incident affected: Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).