[PRODUCTION] Disturbance on IDEAL payments

Incident Report for Mangopay API

Resolved

This issue is confirmed to be fully resolved.

Posted May 26, 2021 - 12:37 UTC

Monitoring

You may have experienced errors on payins with IDEAL mean of payment.
IDEAL encountered an availability issue with the issuing banks ING and Triodos:
- From 3.30 until 7.40 AM UTC.
- Affecting 2.7k transactions.
- More information can be found on IDEAL's Status page: https://beschikbaarheid.ideal.nl/History.

The last error occurred at 7.40 AM UTC. We are monitoring the situation closely.

Who is affected: anyone in PRODUCTION using IDEAL mean of payments with the issuing banks ING and Triodos.

Posted May 26, 2021 - 09:13 UTC