Service has been fully restored and we have been monitoring it for the past few hours. We are not resolving this incident and apologies to any customers that may have been impacted by the intermittent issues.
Posted Jul 28, 2022 - 15:48 BST
Update
The service has remained stable since our last update, however is not yet at the normal full level of diversity to the affected rack. Work on this is in progress, but not expected to cause any further disruption.
Posted Jul 28, 2022 - 12:06 BST
Identified
Our engineers have identified the cause and have put a workaround to get services up for customers, however, further analysis is being carried out and once completed, we will resolve the issue and remove the workaround.
Posted Jul 28, 2022 - 08:48 BST
Investigating
We have identified an intermitted network issue with one of our racks that hosts our SSD VPS customers, the issue is being investigated by our engineers.