We are confident that our solution has resolved this incident.
This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.
We greatly apologise for this disruption.
Posted Jan 26, 2023 - 18:21 UTC
Monitoring
The maintenance has been completed and can confirm that access to the system has been returned to the affected customers.
The next update will be provided upon confirmation of resolution.
Posted Jan 26, 2023 - 12:16 UTC
Identified
We have been able to confirm that the outage is related to ongoing maintenance that has overrun. Once this has been completed, we will attempt to restore service to the affected customers.
We will continue to provide updates here every 30 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Jan 26, 2023 - 11:51 UTC
Investigating
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Posted Jan 26, 2023 - 11:13 UTC
This incident affected: Hosted in US (Purchasing & Inventory (Adaco)).