The incident has been resolved. Optimizely is reviewing emails sent during the issue's duration to ensure they are properly routed and handled.
Posted May 26, 2021 - 16:39 UTC
Monitoring
An issue was identified and a rule change is being implemented. We are monitoring the situation.
Posted May 26, 2021 - 13:58 UTC
Update
We are continuing to investigate this issue.
Posted May 26, 2021 - 13:12 UTC
Investigating
Please note, we are currently experiencing a technical issue with our support@episerver.com email address. Messages sent to support@episerver.com may not be delivered to our ticketing system and so may not be immediately processed. If you require immediate support, please utilize the support portal at support.episerver.com or use one of the telephone contact numbers listed at Technical Support Services | Episerver (https://www.episerver.com/customer-success/technical-support-services). We are in regular contact with our service providers to remedy the problem as soon as possible and will provide updates as we have them. Thank you for your patience.
Posted May 26, 2021 - 13:07 UTC
This incident affected: Optimizely Support (E-mail).
