The issue with x360Sync is resolved. It has been a strorage performance issue in the AMS datacenter. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Posted Dec 16, 2021 - 13:17 MST
Monitoring
We have resolved the problem.
Posted Dec 16, 2021 - 08:04 MST
Update
We are continuing to work on a solution. As a workaround, backup status\statistics can be viewed on the organization-level "Reports" page.
Posted Dec 15, 2021 - 11:06 MST
Identified
We have identified an issue with organization Dashboard page loading in x360Cloud - it takes minutes to load and it is missing a portion of data when loaded: "Recent Activity" and "Backup Status" sections. The web application remains online, other pages are accessible and functional. We are working on a resolution.
Posted Dec 15, 2021 - 09:17 MST
This incident affected: x360Sync (x360Sync Web (US), x360Sync Data Transfer (US), x360Sync Collaborative Web Editing (US), x360Sync Web Preview (US), x360Sync Web (EU), x360Sync Data Transfer (EU), x360Sync Collaborative Web Editing (EU), x360Sync Web Preview (EU), x360Sync Web (CA), x360Sync Data Transfer (CA), x360Sync Collaborative Web Editing (CA), x360Sync Web Preview (CA), x360Sync Private Cloud Web Preview, x360Sync Private Cloud Collaborative Web Editing) and x360Cloud (x360Cloud Management Portal (US)).