Issue with Metered Billing

Incident Report for Chargebee

Resolved

We have fixed the issue and can assure you that there will be no further impacts. We will be reaching out to the affected customers with additional information on the data that was not accounted for in billing and work on required data corrections. We sincerely regret the inconvenience caused.

Posted Aug 20, 2021 - 02:12 UTC

Identified

We have identified issues for customers who are using metered billing feature. The root cause has been identified, and we will be rolling out a fix shortly. We will be reaching out to the affected customers through our support teams.

Posted Aug 19, 2021 - 18:43 UTC