We have implemented a temporary change to address the issue where document content may disappear briefly after opening documents in the "For Approval" status that contain comments.
Temporary Mitigation: Comments will be temporarily hidden from view on documents in the "For Approval" status.
Please Note: No content or comments are being lost. Comments remain visible in all other statuses and in the document history.
We are continuing to work on a longer-term solution. Once a fix is applied, we will revert this temporary mitigation.
Posted 2 months ago. Apr 09, 2025 - 13:22 EDT
Identified
The main problem is caused by comments that have not been resolved in the document. We are now actively working to find a solution.
If you are currently unable to proceed because of it, you can revert the affected document(s) from "For Approval" to "Draft", address all unresolved comments, and then send it for approval again. This should fix any issues with the content display.
Posted 2 months ago. Apr 08, 2025 - 11:55 EDT
Investigating
We are currently investigating this issue.
Posted 2 months ago. Apr 08, 2025 - 10:29 EDT
This incident affects: Qualio System Healthchecks.