Degradation Partial

Incident Report for Blip

Resolved

Resolved - Our team performed the intervention on the affected machines. We performed tests and the environment was normalized.

Our team continues to investigate the root cause and we will post it in the postmortem.

Start date / time: 19/04 11:33 hours
End date / time: 19/04 12:34 hours

Posted Apr 19, 2021 - 12:45 GMT-03:00

Monitoring

We identified unexpected behavior on two servers. We made the corrections and the environment was normalized.

Posted Apr 19, 2021 - 12:34 GMT-03:00

Investigating

Through our monitoring, we identified a degradation in our platform, causing several slowdowns in usability. Our technical team is already analyzing what is causing the impact of the failure to the customer: Slow platform usability. The failure is intermittent.

Posted Apr 19, 2021 - 11:33 GMT-03:00

This incident affected: Desk and Blip Platform (Portal).