All prior site ingest blocks removed, and monitoring for ingestion shows workaround successful. We continue to pursue an RCA with the vendor.
Posted Jan 11, 2022 - 18:07 PST
Update
Most reporting sites now have data propagating and a recurrence control fix is deployed. We are continuing to monitor progress and will provide updates as required. Conversations underway with vendor to investigate timeline of backend changes for correlation with data acquisition pipeline paralysis experienced for recent sites, which required our administrative intervention.
Posted Jan 06, 2022 - 22:55 PST
Monitoring
A remedial fix has been applied, and data ingestion is underway. We are monitoring the progress and will provide updates as required. Vendor contacted to initiate further investigation for recurrence control.
Posted Jan 05, 2022 - 23:31 PST
Identified
The issue has been isolated and a remedial action fix is planned for sites identified.
Posted Jan 05, 2022 - 20:46 PST
Investigating
Readings are delayed for <10% of sites. We are currently investigating this issue.
Posted Jan 05, 2022 - 17:42 PST
This incident affected: LocusNOC (Data Acquisition).