Elevated API Errors
Incident Report for Piano Software
Resolved
The incident has been resolved.
Posted Nov 08, 2023 - 18:30 UTC
Monitoring
A fix has been implemented and we are monitoring the results
Posted Nov 08, 2023 - 17:26 UTC
Identified
The issue has been identified and fix is being worked on.
Posted Nov 08, 2023 - 16:12 UTC
Update
We are continuing to investigate this issue.
Posted Nov 08, 2023 - 15:06 UTC
Investigating
Piano platform is experiencing an elevated level of API and dashboard errors affecting user mining, exports, reports, increased API error rates. Our engineers are currently looking into the issue.
Posted Nov 08, 2023 - 14:37 UTC
This incident affected: Dashboards, Interfaces and Platform (Publisher Dashboard - Europe - https://dashboard-eu.piano.io) and API Availability (API Endpoints - EU - api-eu.piano.io).
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