Rupay Processor Issue
Incident
Report for Cybersource
Resolved
The issue affecting the Rupay transaction processing service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 00:19 GMT on 22/03/2023.
Reported End Time: 03:55 GMT on 22/03/2023.
Impact: Customers are now able to use Rupay transaction processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15664661
Reported Start Time: 00:19 GMT on 22/03/2023.
Reported End Time: 03:55 GMT on 22/03/2023.
Impact: Customers are now able to use Rupay transaction processing as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15664661
Monitoring
The issue affecting the Rupay transaction processing service is mitigated. We are continuing to monitor closely to ensure the issue has been fully resolved.
Impact: Customers are now able to use Rupay transaction processing as normal.
Reported Start Time: 00:19 GMT on 22/03/2023.
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15664661
Impact: Customers are now able to use Rupay transaction processing as normal.
Reported Start Time: 00:19 GMT on 22/03/2023.
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15664661
Investigating
Cybersource is aware of an issue that is currently affecting Rupay transaction processing service.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing timeout issue.
Reported Start Time: 00:19 GMT on 22/03/2023.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15664661
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience payment processing timeout issue.
Reported Start Time: 00:19 GMT on 22/03/2023.
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC15664661
This incident affected: Payment Gateway Processing (RuPay).