Voice Services Degradation
Incident Report for CxEngage
Resolved
We are no longer experiencing intermittent call failures, this incident has been resolved.
Posted Aug 07, 2021 - 04:06 UTC
Monitoring
We are observing a service recovery and calls are no longer intermittently impacted. Lifesize Engineers will continue to closely monitor services and work with our Programmable Voice vendor to ensure a full recovery.
Posted Aug 07, 2021 - 03:40 UTC
Update
Lifesize Engineers are continuing to work closely with our Programmable Voice vendor. We are continuing to experience some calls intermittently failing. Refreshing your browser may alleviate some issues.
Posted Aug 07, 2021 - 03:18 UTC
Update
We are continuing to investigate this issue.
Posted Aug 07, 2021 - 02:58 UTC
Update
We are continuing to investigate this issue.
Posted Aug 07, 2021 - 02:58 UTC
Investigating
Lifesize Engineers are currently investigating an issue related to our Programmable Voice vendor offering that may intermittently impact some voice services.
Posted Aug 07, 2021 - 02:49 UTC
This incident affected: CxEngage - North America Region (Voice Services) and CxEngage - Europe Region (Voice Services).