Hypercare Service Disruption on Web App - Mobile not affected
Incident Report for Hypercare
Resolved
Upon performing security updates, the Hypercare web app began to malfunction. The Hypercare team has isolated the issue and has deployed the fix. If you are still experiencing an issue and have not already logged a case, please contact Support.
Posted Jun 19, 2023 - 08:55 EDT
Investigating
There’s a Hypercare service disruption. During a service disruption, end users are reporting that the web app isn't sending or receiving messages. Currently Hypercare Mobile is not affected by this disruption. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Posted Jun 19, 2023 - 08:42 EDT
This incident affected: Canadian Region (Messaging (Canadian Region)) and United States Region (Messaging (U.S. Region)).
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