Experiencing a high load of customer support requests - causing extended response time
Incident Report for BitMEX
Resolved
The response time of our Customer Support has returned to normal again.
Thank you for your patience.
Posted Nov 17, 2022 - 01:02 UTC
Monitoring
We are currently experiencing a high volume of customer support tickets related to user verification (KYC). This leads to a longer than usual response time from our staff.
We apologise for any inconvenience and kindly ask for your patience. Thank you.
Posted Nov 14, 2022 - 11:48 UTC
This incident affected: Miscellaneous (Customer Support).
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