Case closed! The incident we were experiencing with ecobee Authentication Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Posted Apr 20, 2021 - 18:09 EDT
Update
We are continuing to monitor for any further issues.
Posted Apr 20, 2021 - 17:43 EDT
Monitoring
We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 20, 2021 - 17:42 EDT
Update
The incident with our upstream provider is still ongoing, we’re keeping a close eye on the situation. We currently do not have an ETA from them at this time. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 20, 2021 - 17:30 EDT
Update
The incident with our upstream provider is still ongoing, we’re keeping a close eye on the situation. We currently do not have an ETA from them at this time. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 20, 2021 - 17:01 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 20, 2021 - 17:00 EDT
Update
The incident with our upstream provider is still ongoing, we’re keeping a close eye on the situation. We currently do not have an ETA from them at this time. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 20, 2021 - 16:28 EDT
Update
The incident with our upstream provider is still ongoing, we’re keeping a close eye on the situation. We currently do not have an ETA from them at this time. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 20, 2021 - 15:57 EDT
Update
The incident with our upstream provider is still ongoing, we’re keeping a close eye on the situation. We currently do not have an ETA from them at this time. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 20, 2021 - 15:10 EDT
Update
The incident with our upstream provider is still ongoing, we’re keeping a close eye on the situation. We currently do not have an ETA from them at this time. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 20, 2021 - 14:38 EDT
Update
The incident with our upstream provider is still ongoing, we’re keeping a close eye on the situation. We currently do not have an ETA from them at this time. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 20, 2021 - 14:12 EDT
Update
The incident with our upstream provider is still ongoing, we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 20, 2021 - 13:37 EDT
Update
The incident with our upstream provider is still ongoing, we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 20, 2021 - 13:04 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 20, 2021 - 12:39 EDT
Update
The incident with our upstream provider is still ongoing, we’re keeping a close eye on the situation. We currently do not have an ETA from them at this time. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Apr 20, 2021 - 12:37 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 20, 2021 - 12:24 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 20, 2021 - 12:22 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 20, 2021 - 12:15 EDT
Identified
We’ve received reports of ecobee Authentication Services not working due to an upstream provider outage. Our team is on it and looking for a solution. Some people might be noticing they are unable to reset their password, sign-in or sign-up to their ecobee account. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Posted Apr 20, 2021 - 11:54 EDT
This incident affected: Thermostat Online Services, Switch+ Online Services, SmartCamera Online Services, Alexa Voice Services, ecobee Public API, and Mobile Services.