EU Dashboard Reporting Delayed Updates

Incident Report for Piano Software

Resolved

New user data has been synced, and reports are functioning as normal. A final review is being conducted that will be finished by tomorrow morning.

Posted Feb 12, 2024 - 19:38 UTC

Monitoring

A fix has been implemented, and the remaining delayed data is propagating. We will continue to provide updates via this channel.

Posted Feb 12, 2024 - 16:17 UTC

Identified

Our team has identified an issue that is leading to user mining and other reports displaying data updated only up to 13:00 UTC today in the EU dashboard. We are currently working on deploying an update that will bring the reports back to real time.

Posted Feb 12, 2024 - 14:58 UTC

This incident affected: Dashboards, Interfaces and Platform (Publisher Dashboard - Europe - https://dashboard-eu.piano.io).