Uninstalling Clockwork Free disables Pro version

Incident Report for HeroCoders

Resolved

This incident has been resolved.

Posted Oct 08, 2021 - 15:04 BST

Monitoring

We released a fix. You need to update Clockwork Free and Pro in Manage apps to get a fixed version (Jira should also update them automatically in 24 hours from now).

Posted Sep 27, 2021 - 12:38 BST

Identified

We identified a bug that affects customers moving from Free version to Pro. If you disable Free version when you already have Pro version installed Clockwork will disable both versions. The bug was introduced recently. We already identified the cause and are working on a fix.

In case you are seeing this problem in your Jira instance please contact us and we will fix it.

Posted Sep 24, 2021 - 11:06 BST

This incident affected: Clockwork Automated Timesheets (Clockwork Pro and Free).