Dear Customer,
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis is made available on the Snowflake Community site.
We apologize for the service incident and the impact on your applications.
If you have any questions or difficulty accessing the Snowflake community site, please send feedback by submitting a support case or calling Snowflake Technical Support.
Thank you,
Snowflake Support
Posted Jan 31, 2021 - 19:36 PST
Resolved
The Service Incident is now closed.
A Root Cause Analysis (RCA) will be posted within the next seven business days.
We apologize for the inconvenience caused by this incident.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Posted Jan 22, 2021 - 00:58 PST
Update
We applied a fix to resolve the issue.
Symptom(s): Degraded Query Performance Incident Start Time: 22:23 PT January 21, 2021 Incident End Time: 23:56 PT January 21, 2021
We are now monitoring the system for any further recurrence of the problem. We will remain in this state for 60 minutes.
If you have any questions or experience any related issues, please open a support case via the Snowflake Community Site.
Posted Jan 22, 2021 - 00:04 PST
Identified
We applied a fix to resolve the issue with "Cannot Connect to Snowflake Services." We are now working on improving the query performance.