As everything is stable since over 30 minutes, we're closing this incident. An evaluation will be published in time
Posted Dec 21, 2021 - 12:06 CET
Monitoring
All services have been restored. We will continue to monitor the situation.
Posted Dec 21, 2021 - 11:31 CET
Update
DNS server is back online and already busy with updating all DNS entries
Posted Dec 21, 2021 - 11:11 CET
Update
Our technicians found a malfunctioning DNS server. The server is taken offline as we speak and will be replicated.
Posted Dec 21, 2021 - 10:46 CET
Update
Our technicians investigation points towards an issue with the internal DNS servers. This can result in slowness when logging in to TOPdesk, working with it and and problems sending mail
Posted Dec 21, 2021 - 10:18 CET
Update
We are continuing to investigate this issue.
Posted Dec 21, 2021 - 10:13 CET
Investigating
We are currently experiencing problems on the NL3 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.