Ecwid status
We try to keep running at full speed, but if things get weird we'll update this page to keep you in the loop.
Having trouble? Email us at support@ecwid.com
Ecwid storefronts and control panels are unavailable
Incident
Report for Ecwid
Resolved
This incident has been resolved. We are sorry it took place.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and a fix is being implemented. We will post the next update in 15 minutes. The incident occurred due to problems on the Amazon side. Amazon has reported the problems at https://status.aws.amazon.com/
Update
We are continuing to investigate this issue.
Investigating
Some Ecwid control panels and storefronts are not loading or are loading slowly:
You may see the 'We are having technical issues' error in your control panel.
And your customers can not access your store with "This page isn’t working" error.
We are urgently working on a fix.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime. The approximate time of when the issue is resolved is in _minutes. We’ll be posting updates here every 15 minutes.
If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/
You may see the 'We are having technical issues' error in your control panel.
And your customers can not access your store with "This page isn’t working" error.
We are urgently working on a fix.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem.
We are very sorry for this downtime. The approximate time of when the issue is resolved is in _minutes. We’ll be posting updates here every 15 minutes.
If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/
This incident affected: Storefront, Checkout, Admin, API, Third-party services, and Billing.
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