IM-261 DocuSign not generating eSign Packets on Orders

Incident Report for Tuff Shed

Resolved

This incident is resolved. Please reach out to IT Support if you continue to have issues.

Posted May 04, 2023 - 08:47 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 03, 2023 - 18:12 MDT

Investigating

When attempting to create a Retail eSign packet or ICA, the Docusign packet is not generating or allowing for signatures. We’re investigating this now.

Posted May 03, 2023 - 16:59 MDT

This incident affected: Salesforce (Document Services).