Global Stats and Engagement Stats Delayed

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue has been resolved. Global Stats and Engagement Stats are caught up and functioning as expected.

Posted Apr 14, 2021 - 15:58 PDT

Monitoring

Engineers have put in a fix and all delayed stats are caught up. We will monitor the fix moving forward. We will provide another update in an hour or as soon as more information becomes available.

Posted Apr 14, 2021 - 15:28 PDT

Update

Our engineering team continues to work to bring systems back online and process delayed events. Customers may still see delays with Global Stats and Engagement stats. We will provide another update in an hour or as soon as more information becomes available.

Posted Apr 14, 2021 - 14:57 PDT

Update

Engineering is still working to mitigate the issue. Customers may still see delays with Global Stats and Engagement stats. We will provide another update in an hour, or as soon as more information becomes available.

Posted Apr 14, 2021 - 13:58 PDT

Identified

Our engineers have identified the issue and are working toward a fix. The Global Stats delay from 8:40AM PT to 9:55AM PT has been caught up. We estimate it will take about 1.5 hrs for Global Stats delays since 9:55AM PT to catch up. We will provide another update in an hour or as soon as more information becomes available.

Posted Apr 14, 2021 - 13:06 PDT

Update

Our engineering teams are continuing to investigate the issue and work towards mitigating additional impact. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 14, 2021 - 11:57 PDT

Update

We are continuing to investigate this issue.

Posted Apr 14, 2021 - 10:59 PDT

Update

We are still investigating an issue with Global and Engagement Stats. Customers may notice stats delays, including open and click events. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 14, 2021 - 10:58 PDT

Investigating

We are currently investigating an issue with Global Stats and Engagement Stats delays starting around 8:40AM PT. This is not impacting mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 14, 2021 - 09:56 PDT

This incident affected: Statistics.