This incident has been resolved. The remaining reports have been moved a new cluster and are running normally. Newly-submitted reports have been running normally since July 30.
This is the final update on this incident.
Posted Aug 03, 2021 - 11:17 CDT
Update
Significant progress was made this weekend with nearly all reporting-related jobs caught up. The team will assess any remaining jobs and ensure the cluster is operating as normal before moving this issue to Resolved.
NEXT UPDATE: Tuesday, August 3, 12:00 PM CT
Posted Aug 02, 2021 - 10:53 CDT
Update
Bazaarvoice is continuing to monitor to ensure all reports successfully complete. As a result of some steps taken to ensure report completion, some clients may receive reports they were not expecting as reports are rerun.
NEXT UPDATE: Monday, Aug. 2nd by 10 AM CST
Posted Jul 30, 2021 - 13:20 CDT
Update
Bazaarvoice is seeing that Portal Reports are successfully running and we are continuing to monitor to ensure this is true for all reports affected by this issue. We will plan to rerun any reports as needed. We will confirm here when we are confident that all reports have run as expected.
NEXT UPDATE: Friday, July 30 by 2 PM CST
Posted Jul 30, 2021 - 10:33 CDT
Monitoring
Bazaarvoice Portal Reports infrastructure is now up to date and all reports are being run. We will continue to monitor to confirm report generation completes successfully.
NEXT UPDATE: Friday, July 30 by 11 AM CST
Posted Jul 29, 2021 - 16:49 CDT
Identified
Bazaarvoice has started the process of recovering the Portal Reports infrastructure. We will share updates as this work proceeds or by the time noted below at the latest.
NEXT UPDATE: Thursday, July 29th by 5 PM CST
Posted Jul 29, 2021 - 12:08 CDT
Update
Bazaarvoice identified that Portal roles had been removed from users, preventing login. We are working to restore the Portal roles to resolve the Portal login functionality. Investigation into the root cause is also ongoing.
NEXT UPDATE: Thursday, July 29th by 12 PM CST
Posted Jul 29, 2021 - 10:53 CDT
Investigating
Bazaarvoice has identified an infrastructure issue that is causing a degradation of Portal Reports. Bazaarvoice is taking steps to stabilize Portal Reports. Reports that fail to run as scheduled during this time will be manually rerun when the issue has been resolved. We will provide an update at the designated time below or when new information becomes available, whichever comes first.
NEXT UPDATE: Thursday, July 29th by 12 PM CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jul 29, 2021 - 09:33 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).