Our team has corrected the issue causing Custom Integrations, Password Protected Catalogs/Lightboxes, and access to Labs, these should be working as expected now. Failed Custom Integrations processes should re-run as expected in the next scheduled run. If you are still having issues accessing the Labs or Password Protected Catalogs/Lightboxes, please try to clear your browser's caches and cookies before retrying. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted May 12, 2022 - 09:13 EDT
Update
Our team has corrected the issue causing Custom Integrations, Password Protected Catalogs/Lightboxes, and these should be working as expected now. Access to Labs may still fail with an authentication error, and our team is actively working on correcting this. We hope to have this done as soon as possible. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted May 12, 2022 - 06:34 EDT
Update
We are continuing to investigate this issue.
Posted May 12, 2022 - 06:00 EDT
Investigating
Our engineering team has identified and is addressing an issue that is causing Custom Integrations, Password Protected Catalogs/Lightboxes, and access to Labs to fail with an authentication error. We hope to have this done as soon as possible. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted May 12, 2022 - 05:50 EDT
This incident affected: Salsify Application (Salsify Application).