PXM Case Submission Form Error
Incident Report for Salsify
Resolved
Our team's fix has resolved the issue, and cases have been flowing into our Support queues. Again, we apologize for the inconvenience.
Posted Oct 11, 2023 - 14:06 EDT
Monitoring
Our team resolved the issue with our case submission form, preventing cases from being submitted. We will continue to monitor the form to ensure that cases can continue to be submitted. We apologize for the inconvenience.
Posted Oct 11, 2023 - 10:31 EDT
Update
We are continuing to investigate this issue.
Posted Oct 11, 2023 - 09:32 EDT
Investigating
Please note that we are experiencing issues with the Case Submission form. Our team is working on resolving the issue with urgency. If you have a critical issue, please reach out to escalations@salsify.com with as many details as possible. We apologize for the inconvenience.
Posted Oct 11, 2023 - 09:31 EDT
This incident affected: Salsify Support Portal.
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