Web App Connection Timeouts

Incident Report for Help Scout

Resolved

Help Scout is back up and running, with all backlogged inbound and outbound email queues clear. Folder views/counts, as well as workflows, have all caught up - thanks for your patience this morning. Reach out if you have any questions!
Posted 2 years ago. Oct 24, 2022 - 11:40 EDT

Monitoring

Help Scout is back up and running, but we're currently working to clear inbound and outbound email queues. Additionally, folder views/counts, as well as workflows, will be slow to update until we're in the clear.
Posted 2 years ago. Oct 24, 2022 - 11:25 EDT
This incident affected: Web App, Docs Sites, Beacon, Mobile Apps, Email Processing, Mailbox counts, folders, reports, search results and Public APIs (Mailbox API 2.0, Docs API).
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