PowerBi and Analytics Api Outage

Incident Report for Helpshift

Resolved

This incident has been resolved.

Posted Dec 24, 2022 - 02:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Analytics API is up but latest data will be unavailable for a while.
PowerBI reports are functional but will show stale data

Posted Dec 23, 2022 - 23:34 UTC

Investigating

The show logs button for issues will not work.
PowerBI reports will not refresh
Data fetched from analytics API will no refresh
Time Based Automations will be delayed for a few issues
We are currently investigating this issue.

Posted Dec 23, 2022 - 19:31 UTC

This incident affected: Management Portal, Issues Analytics API, and Helpshift APIs.