Hootsuite Inc.
Connecting/reconnecting X accounts in Hootsuite
Update - While we’re seeing a decrease in errors, the authentication issue related to the X service disruption is still occurring intermittently, impacting the ability to connect or reconnect X accounts within Hootsuite. Our team is actively monitoring the situation. Please note that using “Social Sign In” to log in to Hootsuite with an X account may still be affected at this time as well. We appreciate your continued patience.
May 23, 2025 - 12:09 PDT
Update - While we continue to actively monitor the situation with the X service disruption, kindly note this situation is impacting services in Hootsuite like, connecting/reconnect X accounts, and using X via Social Sign In to login to Hootsuite. We’ll continue to provide updates as new information is made available. For further details on the X service disruption, please visit: https://docs.x.com/status#
May 23, 2025 - 10:41 PDT
Monitoring - We continue to monitor progress from X and are in close contact as their team works toward a resolution. We’ll provide further updates as soon as new information becomes available. For further details, please visit: https://docs.x.com/status#
May 23, 2025 - 05:25 PDT
Investigating - X is currently experiencing difficulties that is impacting connecting/reconnecting X accounts in Hootsuite. As a result, you may encounter difficulties with connecting and reconnecting X accounts in Hootsuite. Our team is actively monitoring the situation. We thank you for your patience.

Please subscribe to receive status updates.
May 22, 2025 - 15:29 PDT

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Welcome to our Status Center, your go-to resource for real-time updates and insights into our platform's performance. Bookmark this page for instant access to the latest system status information whenever you need it. While we aim to provide prompt updates, please note that incident reports may experience a brief delay as we thoroughly investigate and verify details to ensure accuracy.

Hootsuite Web Application Degraded Performance
Hootsuite Mobile Application Degraded Performance
Sparkcentral Web Application Operational
Talkwalker Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 24, 2025

No incidents reported today.

May 23, 2025
TikTok Profile Disconnections
Resolved - We are able to confirm that the issues impacting TikTok profile connections in Hootsuite has been resolved by TikTok. If you experience any further difficulties please reach out to our Customer Support team. Thank you for your patience.
May 23, 10:27 PDT
Update - We are continuing to collaborate with TikTok’s team as they work to address the ongoing issue affecting account connections in Hootsuite.

We will provide updates as soon as we receive more information. We appreciate your continued patience and understanding.
May 22, 06:17 PDT
Update - We are continuing to monitor for any further issues.
May 20, 08:00 PDT
Monitoring - TikTok is currently experiencing difficulties that impact account connections in Hootsuite. As a result, you may have issues maintaining a stable connection to your TikTok account, which could impact publishing and other related features.

Our team has reported this issue to TikTok and is actively working to resolve this as quickly as possible. Thank you in advance for your patience and understanding. As a workaround, please reconnect your TikTok account via the "My Profile" section in your Hootsuite dashboard. This should temporarily restore functionality while we continue to investigate.

Please subscribe to receive status updates.
May 7, 13:58 PDT
Identified - Hey there,

We are currently experiencing issues with TikTok profile connections in the Hootsuite dashboard. As a result, you may have trouble maintaining a stable connection to your TikTok account, which could impact publishing and other related features.

Our team is actively working to resolve this as quickly as possible. Thank you in advance for your patience and understanding.

As a workaround, please reconnect your TikTok account via the "My Profile" section in your Hootsuite dashboard. This should temporarily restore functionality while we continue to investigate.

Please subscribe to receive status updates.
May 7, 07:31 PDT
May 22, 2025
Facebook and Instagram Campaign publication issues
Resolved - We can confirm that the issues affecting the publishing of Facebook and Instagram campaigns have been resolved. Thank you for your patience while our team worked to fix them.
May 22, 06:10 PDT
Identified - Hey there. We are experiencing issues with Facebook and Instagram campaigns. You may have trouble publishing new campaigns. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding.

Please subscribe to receive status updates.
May 22, 05:11 PDT
May 21, 2025

No incidents reported.

May 20, 2025
Meta video publishing issues (Threads, Instagram, Facebook)
Resolved - The service disruption affecting Meta impacting video publishing to Threads, Instagram and Facebook in Hootsuite has been resolved. If you encounter any difficulties with video publishing, please contact our Customer Support team.
May 20, 14:45 PDT
Update - We have been observing a reduction in errors related to this Meta service disruption impacting video publishing to Threads, Facebook pages and Instagram from Hootsuite. Our team will continue to monitor the situation. Thank you for your patience.
May 20, 13:10 PDT
Update - We have been observing a increase in errors related to the Meta service disruption impacting video publishing to Threads, Instagram and Facebook pages in Hootsuite. Our teams continue to actively monitor the situation closely. Thank you for your patience.
May 20, 11:04 PDT
Monitoring - Meta experienced a service disruption that impacted video publishing to Threads, Facebook pages, and Instagram profiles from Hootsuite. As a result, you may have encountered difficulties with publishing video posts to Threads, Facebook or Instagram from Hootsuite. This disruption began on 6:59am PST May 20th.

We are seeing a reduction in errors related to this Meta service disruption impacting video publishing. Our team continue to closely monitor the situation. Thank you for your patience.

Please subscribe to receive status updates
May 20, 09:19 PDT
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025
Talkwalker and Hootsuite Listening Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 02:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 02:00 PDT
Scheduled - Please be aware of scheduled maintenance during the below time windows, as we look to ensure optimal performance and reliability for our Talkwalker and Hootsuite Listening products.

Scheduled Maintenance Times:
- May 17, 2025: 2:00–4:00 AM PST

Expected Impact: During this time, you may experience occasional loading issues, empty results, or delays in retrieving reports and data. No data loss is expected.

We appreciate your patience and understanding as important work is being done to keep the platform running smoothly.
May 15, 03:03 PDT
May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025
Login Issues for APAC users
Resolved - Hello,

We observed a brief service disruption that impacted logging into Hootsuite for users in the APAC region. This disruption began on 2:50pm PDT on May 13 and lasted until 4:15pm PDT on May 13. During this time, you may have experienced difficulties with logging into your Hootsuite account from within the APAC region.
May 13, 16:15 PDT
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

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