All Systems Operational

About This Site

Welcome to the center for Zero Hash's health. Listed below are the various institutional-grade components, applications, and services that keep Zero Hash operational.

Uptime over the past 90 days. View historical uptime.
PROD - REST API ? Operational
90 days ago
100.0 % uptime
Today
PROD - /index Operational
90 days ago
100.0 % uptime
Today
PROD - /trades Operational
90 days ago
100.0 % uptime
Today
PROD - /positions Operational
90 days ago
100.0 % uptime
Today
PROD - /accounts Operational
90 days ago
100.0 % uptime
Today
PROD - /deposits ? Operational
90 days ago
100.0 % uptime
Today
PROD - /withdrawals ? Operational
90 days ago
100.0 % uptime
Today
PROD - /transfers ? Operational
90 days ago
100.0 % uptime
Today
PROD - /participants Operational
90 days ago
100.0 % uptime
Today
PROD - /liquidity Operational
90 days ago
100.0 % uptime
Today
PROD - /payments ? Operational
90 days ago
100.0 % uptime
Today
PROD - /rewards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /awards ? Operational
90 days ago
100.0 % uptime
Today
PROD - /convert_withdraw Operational
90 days ago
100.0 % uptime
Today
PROD - Websocket API Operational
90 days ago
100.0 % uptime
Today
PROD - Balances Socket Feed Operational
90 days ago
100.0 % uptime
Today
PROD - Prices Socket Feed ? Operational
90 days ago
100.0 % uptime
Today
PROD - FIX API Operational
90 days ago
100.0 % uptime
Today
PROD - FIX STP Gateways ? Operational
90 days ago
100.0 % uptime
Today
PROD - Deposits & Withdrawals ? Operational
90 days ago
99.99 % uptime
Today
PROD - Digital Asset Deposits ? Operational
90 days ago
100.0 % uptime
Today
PROD - Digital Asset Withdrawals ? Operational
90 days ago
99.96 % uptime
Today
PROD - Fiat Deposits Operational
90 days ago
100.0 % uptime
Today
PROD - Fiat Withdrawals Operational
90 days ago
100.0 % uptime
Today
PROD - Web Applications ? Operational
90 days ago
100.0 % uptime
Today
PROD - Portal ? Operational
90 days ago
100.0 % uptime
Today
PROD - Reporting ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Auth0 Multi Factor Authentication ? Operational
Production Gateway ? Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB FIX Order Placement Operational
90 days ago
100.0 % uptime
Today
PROD - CLOB FIX Market Data Operational
90 days ago
100.0 % uptime
Today
PROD - Market Data Operational
90 days ago
100.0 % uptime
Today
PROD - /market_data/ohlcv ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 8, 2024

No incidents reported today.

May 7, 2024

No incidents reported.

May 6, 2024
Intermittent delays processing withdrawals, deposits, executions and trades
Resolved - This incident has been resolved.
May 6, 19:28 CDT
Monitoring - We have implemented a fix and have seen transactions processing as expected. We will continue to monitor the situation and will post a final update once the incident has been resolved.
May 6, 15:32 CDT
Identified - We have identified an issue impacting delays in processing crypto withdrawals, deposits, executions and trades, and are working towards implementing a fix. We apologize for the inconvenience and will share updates as soon as we can.
May 6, 15:09 CDT
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024
Intermittent Delays Processing Withdrawals on Solana
Resolved - We have seen all Solana withdrawals confirmed on-chain and processing as expected.
Apr 30, 18:12 CDT
Monitoring - We have confirmed that the delayed Solana transactions are due to congestion issues with our third-party co-signer. Solana transactions are being processed but at a slower pace. We will continue to monitor the transaction queue, and will provide any additional updates as we learn more.
Apr 30, 12:34 CDT
Investigating - We have detected a delay in processing withdrawals on Solana. Our team is aware of the issue and its cause, and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.
Apr 30, 09:33 CDT
Intermittent delays processing withdrawals
Resolved - This incident has been resolved.
Apr 30, 01:43 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 23:49 CDT
Investigating - We are investigating delays in processing crypto withdrawals. We apologise for any inconvenience.
Apr 29, 21:20 CDT
Apr 29, 2024
Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024
Intermittent Delays Processing ETH / ERC-20 Withdrawals
Resolved - This incident has been resolved.
Apr 24, 15:52 CDT
Update - Our MPC technology provider has implemented a fix and we have seen delayed withdrawals processing as expected. We will continue to monitor the situation and will post a final update once all the impacted transactions have been confirmed on-chain.
Apr 24, 12:22 CDT
Monitoring - Our MPC technology provider is investigating an issue with processing withdrawals on Ethereum and ERC-20 networks. Our team is aware of the issue and are actively monitoring the situation. Withdrawals will be re-sent on-chain automatically following issue resolution.
Apr 24, 11:27 CDT
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