Delayed data on product pages

Incident Report for BigCommerce

Resolved

The backlog of updates has been successfully processed. We thank you for your patience as we worked towards resolving the issue.

Posted Nov 18, 2020 - 14:21 CST

Update

We are currently monitoring our platform as it continues to process a backlog of updates. An additional update will be provided shortly.

Posted Nov 18, 2020 - 13:42 CST

Update

We are seeing positive results since the fix was implemented at 12:20PM Central and a backlog of updates are currently processing. Thank you for your patience.

Posted Nov 18, 2020 - 13:05 CST

Monitoring

Engineers implemented a fix at 12:20PM Central and are currently monitoring the results. An additional update will be provided shortly. Thank you for your patience.

Posted Nov 18, 2020 - 12:28 CST

Investigating

BigCommerce engineers are currently investigating reports of delayed data on product pages. We will provide additional information shortly.

Posted Nov 18, 2020 - 11:55 CST

This incident affected: Storefront.